Returns Policy


What can be returned?

  • Products that are in as new condition with no damage to the product itself or the packaging.
  • Products purchased at full retail pricing (unfortunately we do not accept returns on discount/sale items).

When do items need to be returned by?

  • Products must be returned within 30 days of purchase in accordance with Australian Consumer Law.

Where do items need to be returned to?
All return must be sent to District Cycle Store, 66 John Street, Pakenham, Victoria 3810.

How do customers return items?

SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?

CREDIT for returns?
Set how customer is credited for returned item.

Instore return option?
If you have brick and mortar locations, can customers return items there. Provide locations, directions and hours of operation.

Packing materials?
Do items need to be in orginal packaging for returns?