Cancellation Policy

Can I cancel an order after it has been placed?

  • Cancellations can only be applied to orders that have not yet been dispatched or picked up in store and will incur a cancellation fee of 10% of the purchase price (capped at a maximum of $30.00). This charge is to cover the time it takes our staff to invoice and pick your order along with the time involved in processing the order cancellation. If you need to cancel an order please contact us as soon as possible. If your order has already been shipped it will then fall under our Returns Policy

What cannot be returned?

  • Bikes cannot be returned due to change of mind or from purchasing the wrong bike. Please ensure that you select the correct bike prior to your purchase of the bike. If you need help with selecting the bike, please contact us first prior to placing your order.