Cancellation Policy

Can I cancel an order after it has been placed?

  • Cancellations can only be applied to orders that have not yet been dispatched or picked up in store and will incur a cancellation fee of 10% of the purchase price (capped at a maximum of $30.00). This charge is to cover the time it takes our staff to invoice and pick your order along with the time involved in processing the order cancellation. If you need to cancel an order please contact us as soon as possible. If your order has already been shipped it will then fall under our Returns Policy

  • Bikes that are a special order item that require a pre order deposit (such as limited edition Skyway TA or Haro Lineage bikes) that are cancelled  within 4 weeks of the estimated date of arrival will have the deposit converted to store credit only. 

Can I return an order after it has been shipped?      

  • Yes, with prior approval, items must be returned within 30 days of purchase in accordance with Australian Consumer Law. All returns will be refunded for store credit only. Unless it is our mistake you will be wholly resposnible for all return shipping costs. For further information please see our Returns Policy.

What cannot be returned?

  • Bikes cannot be returned due to change of mind or from purchasing the wrong bike. Please ensure that you select the correct bike prior to your purchase of the bike. If you need help with selecting the bike, please contact us first prior to placing your order. 
  • Due to COVID-19 we cannot accept any returns on helmets, gloves, clothing or any other items that come into contact with the skin. This is a precautionary measure to ensure the safety of both our customers and staff.

What can be returned?

  • Products (excluding bikes) that are in as new condition with no damage to the product itself or the packaging.
  • Products (excluding bikes) purchased at full retail pricing (unfortunately we do not accept returns on discount/sale items).