Can I return an order after it has been shipped?
Yes, with prior approval, items must be returned within 30 days of purchase in accordance with Australian Consumer Law. All returns will be refunded for store credit only. Unless it is our mistake you will be wholly resposnible for all return shipping costs. For further information please see our Returns Policy.
What cannot be returned?
- Bikes cannot be returned due to change of mind or from purchasing the wrong bike. Please ensure that you select the correct bike prior to your purchase of the bike. If you need help with selecting the bike, please contact us first prior to placing your order.
- Due to COVID-19 we cannot accept any returns on helmets, gloves, clothing or any other items that come into contact with the skin. This is a precautionary measure to ensure the safety of both our customers and staff.
What can be returned?
- Products (excluding bikes) that are in as new condition with no damage to the product itself or the packaging.
- Products (excluding bikes) purchased at full retail pricing (unfortunately we do not accept returns on discount/sale items).